Otveto Team is the AI platform for marketplace sellers. It drafts and sends replies to reviews and buyer questions across every store, in every local language — while you keep full control of tone and moderation.
“Barang bagus, pengiriman cepat! Terima kasih 🙏”
Terima kasih banyak atas ulasannya! Senang pesanan Anda tiba cepat. Sampai jumpa lagi di toko kami 😊
“Is this available in size L? Do you ship to Cebu?”
Yes! Size L is in stock and we ship to Cebu within 2–4 days. Would you like us to reserve one for you?
“Sản phẩm đến trễ và hộp bị móp.”
Chúng tôi rất xin lỗi vì sự cố này. Chúng tôi sẽ hỗ trợ đổi/trả ngay — bạn vui lòng nhắn giúp mã đơn hàng nhé.
Connect the marketplaces you already sell on
Every unanswered buyer is a lost sale and a dent in your rating. Scaling across marketplaces multiplies the problem — different apps, different languages, different rules.
Reviews, Q&A and chats live in separate seller apps, so messages slip through the cracks.
Buyers expect an answer in minutes. Manual replies at night or on weekends simply don't scale.
Selling region-wide means answering in Bahasa, Thai, Vietnamese, Malay, Filipino and more.
One ignored negative review can drag down your score and your placement in search.
AI does the heavy lifting; your brand stays in control.
Instant, on-brand answers to reviews and buyer questions — fully automatic or held for a one-click approval.
Reviews, Q&A and chats from every marketplace in one window — no more app switching.
Answers in Bahasa Indonesia, Thai, Vietnamese, Malay, Filipino, English and more — detected automatically.
Teach the AI your tone, phrasing and do's and don'ts, so every reply sounds like your store.
Let AI send routine replies on its own, and route sensitive ones to a human for moderation.
Reusable templates and if-this-then-that rules for promotions, shipping delays, refunds and FAQs.
Track sentiment, ratings and response times per store and per marketplace, all in one dashboard.
Get notified the moment a low rating or angry message arrives, so you can step in fast.
Invite teammates with granular permissions, and connect your own systems through our API.
Four steps from scattered messages to a calm, automated inbox.
Securely link every marketplace account you sell on in a few clicks.
Pick a brand voice, add templates and decide what AI can send on its own.
Every review and question gets an instant answer — automatically or after your approval.
Watch sentiment and ratings climb from one clear analytics dashboard.
Track the metrics that matter to marketplace performance. Figures below are placeholders until your own data is connected.
Faster response time
Reviews answered
Higher average rating
Hours saved per week
Otveto Team is a product and development team. Beyond the AI platform, we deliver full-cycle custom development for sellers and agencies operating across Asian marketplaces.
Talk to our teamConnect marketplaces, ERPs, CRMs and logistics into one reliable data flow.
Custom analytics and reporting tailored to how your business tracks performance.
Workflow automation for pricing, inventory, order routing and customer care.
Chat and messaging bots that extend Otveto into the channels your buyers use.
Plans are based on connected stores and monthly replies. Prices below are placeholders.
For a single growing store
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For multi-store sellers
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For agencies & brands
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Custom development & SLAs
Let's talk
Everything you need to know before your free trial.
Otveto Team works with major Southeast Asian and Asia-Pacific marketplaces including Shopee, Lazada, Tokopedia, TikTok Shop, Blibli and Zalora, with more added regularly. Tell us where you sell and we'll confirm coverage.
The AI understands and replies in Bahasa Indonesia, Thai, Vietnamese, Malay, Filipino and English, and more languages are supported. It detects each buyer's language automatically and answers in kind.
No. You define your brand voice, phrasing and rules, and the AI writes in that style. You can review drafts before they send, so every message stays on-brand.
Absolutely. Choose fully automatic replies for routine messages, or semi-automatic mode where the AI drafts and a teammate approves. Sensitive or negative messages can always be held for moderation.
Most sellers connect their stores and configure tone in an afternoon. Our team can help with onboarding and, if you need it, build custom integrations for your workflow.
Yes. We're a product and development team and deliver full-cycle custom work — integrations, dashboards, automation and bots — on top of the platform. Reach out to scope your project.
Start a free trial or book a demo. Tell us about your stores and markets, and we'll show you Otveto Team in action.
Prefer email? [email protected]
Otveto Team
Headquartered in Jakarta, Indonesia.
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